Abstract
This study examined how participation mediates job stress and job satisfaction among staff in Peruvian public institutions. The study employed a quantitative, non-experimental, and cross-sectional design. A survey using a five-level Likert-type scale was administered to 144 employees of the National Superintendency of Public Registries (SUNARP). The survey's consistency, reliability, and presentation were evaluated using PLS-SEM (Partial Least Squares Structural Equation Modeling). Structural equation testing demonstrated that engagement mediates the relationship between job stress and job satisfaction. The study found that stress and engagement are significantly negatively related, with a path coefficient of -0.726. Work engagement and job satisfaction are positively related, with a path coefficient of 0.762. Additionally, job stress and job satisfaction are negatively related, with a path coefficient of -0.103.
References
Avkiran, N. K., & Ringle, C. M. (Eds.). (2018). Partial least squares structural equation modeling: Recent advances in banking and finance (Vol. 239). Springer International Publishing. https://doi.org/10.1007/978-3-319-71691-6
Aghdasi, S., Kiamanesh, A. R., & Ebrahim, A. N. (2011). Emotional intelligence and organizational engagement: Testing the mediatory role of occupational stress and job satisfaction. Procedia - Social and Behavioral Sciences, 29, 1965–1976. https://doi.org/10.1016/j.sbspro.2011.11.447
Bakker, A. B., Demerouti, E., & Sanz-Vergel, A. (2023). Job demands–resources theory: Ten years later. Annual Review of Organizational Psychology and Organizational Behavior, 10(1), 25–53. https://doi.org/10.1146/annurev-orgpsych-120920-053933
Barreto-Aranha, R. L. D., Castro-Martins, R. D., Rodrigues de Aguilar, D. R., Moreno-Drada, J. A., Sohn, W., Martins, C. D. C., & de Abreu, M. H. N. G. (2021). Association between stress at work and temporomandibular disorders: A systematic review. BioMed Research International, 2021(1), 2055513. https://doi.org/10.1155/2021/2055513
Buitrago-Orjuela, L. A., Barrera-Verdugo, M. A., Plazas-Serrano, L. Y., & Chaparro-Penagos, C. (2021). Work stress: A review of the main causes, consequences, and prevention strategies. Revista Investigación en Salud Universidad de Boyacá, 8(2), 131–146. https://revistasdigitales.uniboyaca.edu.co/index.php/rs/article/view/553
Burman, R., & Goswami, T. G. (2018). A systematic literature review of work stress. International Journal of Management Studies, 3(9), 112–132. http://dx.doi.org/10.18843/ijms/v5i3(9)/15
Caravaca-Sánchez, F., Barrera-Algarín, E., Pastor-Seller, E., & Sarasola-Sánchez-Serrano, J. L. (2019). Prevalence and risk factors associated with burnout syndrome among social work professionals in municipal social services in Spain. Trabajo Social Global – Global Social Work, 9(17), 89–109. https://doi.org/10.30827/tsg-gsw.v9i17.8284
Cortez-Rodríguez, N. N. (2023). Organizational climate and job satisfaction: A systematic review. RIDE. Revista Iberoamericana para la Investigación y el Desarrollo Educativo, 14(27). https://doi.org/10.23913/ride.v14i27.1668
De la Cruz-Portilla, A. C. (2020). The influence of emotional intelligence on job satisfaction: A review of studies. Revista Unimar, 38(2), 63–94. https://doi.org/10.31948/Rev.unimar/unimar38-2-art3
Diaz-Dumont, J. R., Ledesma-Cuadros, M. J., Tito Cárdenas, J. V., & Carranza-Haro, L. R. (2023). Job satisfaction: Some considerations. Revista Venezolana de Gerencia, 28(101), 158–170. https://doi.org/10.52080/rvgluz.28.101.11
Estrada, W. C., & Vargas, L. M. (2017). The mediating role of engagement between work stress and job satisfaction in workers in the logistics area of a mass-consumption food industrial company in Callao. [Undergraduate thesis, Universidad Peruana Unión, Peru]. http://repositorio.upeu.edu.pe/handle/20.500.12840/923
Fernández Galeote, D., Rajanen, M., Rajanen, D., Legaki, N. Z., Langley, D. J., & Hamari, J. (2021). Gamification for climate change engagement: Review of corpus and future agenda. Environmental Research Letters, 16(6), 063004. https://doi.org/10.1088/1748-9326/abec05
Garcia, J. (2021). Work stress and engagement in young adult workers in the district of Huaral, 2021. [Undergraduate thesis, Universidad Cesar Vallejo, Peru]. https://hdl.handle.net/20.500.12692/62486
Gede, I. K., Dewi, P. A. T., Mahayasa, I. G. A., Wahyuni, N. N. T., & Pratama, O. S. (2023). Job satisfaction mediates the effect of job stress on organizational engagement. World Journal of Advanced Research and Reviews, 18(2), 927–935. https://doi.org/10.30574/wjarr.2023.18.2.0924
Hasan, T., Jawaad, M., & Butt, I. (2021). The influence of person–job fit, work–life balance, and work conditions on organizational engagement: Investigating the mediation of job satisfaction in the private sector of the emerging market. Sustainability, 13(12), 6622. https://doi.org/10.3390/su13126622
Hernández-Rincón, S. P., Aguilar-Bustamante, M. C., & Peña-Sarmiento, M. (2022). Contributions of positive psychology to the creation and support of healthy organizations: A scoping review. Estudios Gerenciales, 38(163), 250–260. https://doi.org/10.18046/j.estger.2022.163.4967
Hernández-Sampieri, R., & Mendoza, C. (2020). Research methodology: Quantitative, qualitative, and mixed routes. Mexico: McGraw Hill Education.
Hilkenmeier, F., Bohndick, C., Bohndick, T., & Hilkenmeier, J. (2020). Assessing distinctiveness in multidimensional instruments without access to raw data: A manifest Fornell-Larcker criterion. Frontiers in Psychology, 11, 223. https://doi.org/10.3389/fpsyg.2020.00223
Huttunen, S., Ojanen, M., Ott, A., & Saarikoski, H. (2022). What about citizens? A literature review of citizen engagement in sustainability transitions research. Energy Research & Social Science, 91, 102714. https://doi.org/10.1016/j.erss.2022.102714
Kebede, A. S., Ozolins, L. L., Holst, H., & Galvin, K. (2022). Digital engagement of older adults: A scoping review. Journal of Medical Internet Research, 24(12), e40192. https://doi.org/10.2196/40192
Lavy, S. (2022). A meaningful boost: Effects of teachers’ sense of meaning at work on their engagement, burnout, and stress. AERA Open, 8, 23328584221079857. https://doi.org/10.1177/23328584221079857
López, C., Francisco, J., & Chiclana, C. (2017). Engagement: A platform for personal development. Cuadernos de Administración, 34(1), 1–15. https://doi.org/10.11144/Javeriana.cao34.recvtf
Lupano-Perugini, M. L., & Waisman, S. (2018). Work engagement and its relationship with performance and job satisfaction. Revista Psicodebate: Psicología, Cultura y Sociedad, 18(2), 77–89. http://dx.doi.org/10.18682/pd.v18i2.808
Martinez-Harlow, A. E. M. (2020). Burnout syndrome under the perspective of labor law. Universos Jurídicos, 14, 61–84. https://doi.org/10.25009/uj.v0i14.2562
Messarina, A. K. (2019). Engagement and job satisfaction among workers in a private company in Lima. [Undergraduate thesis, Universidad Peruana de Ciencias Aplicadas (UPC), Peru]. http://hdl.handle.net/10757/625100
Mosquera, M. (2021). Relationship between work stress and engagement in workers from public and private sectors. [Undergraduate thesis, Universidad de Lima, Peru]. https://hdl.handle.net/20.500.12724/13203
Nassani, A., Alwuhebi, J., & Alzeer, L. (2023). The mediating effect of job satisfaction and burnout between job stress and organizational engagement in the Saudi private sector. Arab Journal of Administrative Sciences. https://doi.org/10.21608/aja.2022.143963.1268
Nurvianida-Nasrul, R., Veithzal-Rivai, Z., & Azis, H. (2023). Workload, work stress, and employee performance: A literature review. Dinasti International Journal of Education Management and Social Science, 4(3), 415–422. https://doi.org/10.31933/dijemss.v4i3.1680
Orgambídez-Ramos, A., Borrego-Alés, Y., & Mendoza-Sierra, I. (2014). Role stress and work engagement as antecedents of job satisfaction in Spanish workers. Journal of Industrial Engineering and Management, 7(1), 360–372. https://doi.org/10.3926/jiem.992
Osorio-Martínez, M., Malca-Casavilca, M., Condor-Rojas, Y., Becerra-Bravo, M., & Ruiz-Ramirez, E. (2022). Factors associated with the development of stress, anxiety, and depression in healthcare workers during the COVID-19 pandemic in Peru. Archivos de Prevención de Riesgos Laborales, 25(3), 271–284. https://doi.org/10.12961/aprl.2022.25.03.04
Pacheco, G. R., Santillán, M. S. V., Barrera, L. R., & De la Puente, E. E. R. (2023). Burnout syndrome in business workers in Peru. Revista de Ciencias Sociales, 29(3), 470–483.
Peña, M., Ramos, M. M., & Topa, G. (2022). Occupational stress in nursing: A preventive perspective. Current Psychology, 41(1), 386–394. https://doi.org/10.1007/s12144-019-00580-8
Rachmah, A. R., Sudiro, A., & Juwita, H. A. J. (2022). The effect of transformational leadership on organizational engagement: Mediating role of job stress and job satisfaction. International Journal of Research in Business and Social Science, 11(8), 102–112. https://doi.org/10.20525/ijrbs.v11i8.2134
Requejo, G., Villa, M. S., Ruiz, L., & Rojas de la Puente, E. E. (2023). Burnout syndrome in business workers in Peru. Revista de Ciencias Sociales, 29(3), 470–483. https://doi.org/10.31876/rcs.v29i3.40731
Restrepo, J., & Lemos, M. (2021). Addressing psychosocial work-related stress interventions: A systematic review. Work, 70(1), 53–62. https://doi.org/10.3233/WOR-213577
Robles-Medina, R. E. (2023). Work stress and telework in Mexico during the pandemic. Estudios de Derecho, 80(176), 39–54. https://doi.org/10.17533/udea.esde.v80n176a02
Rojas-Solís, J. L., Flores-Meza, G., & Cuaya-Itzcoatl, I. G. (2021). Key methodological aspects in the study of work stress among university staff: A systematic review. Revista Digital de Investigación en Docencia Universitaria, 15(1). http://dx.doi.org/10.19083/ridu.2021.1248
Salcedo, R. (2021). Engagement and role stress in a community of university teachers in Ecuador. Maestro y Sociedad. https://maestroysociedad.uo.edu.cu/index.php/MyS/article/view/5444/5141
Specchia, M. L., Cozzolino, M. R., Carini, E., Di Pilla, A., Galletti, C., Ricciardi, W., & Damiani, G. (2021). Leadership styles and nurses’ job satisfaction: Results of a systematic review. International Journal of Environmental Research and Public Health, 18(4), 1552. https://doi.org/10.3390/ijerph18041552
Vara-Horna, A. A. (2015). The 7 steps to writing a thesis. Empresa Editora Macro EIRL.
Wang, P., Chu, P., Wang, J., Pan, R., Sun, Y., Yan, M., ... & Zhang, D. (2020). Association between job stress and organizational engagement in three types of Chinese university teachers: Mediating effects of job burnout and job satisfaction. Frontiers in Psychology, 11, 576768. https://doi.org/10.3389/fpsyg.2020.576768
Wartenberg, G., Aldrup, K., Grund, S., & Klusmann, U. (2023). Satisfied and high-performing? A meta-analysis and systematic review of the correlates of teachers’ job satisfaction. Educational Psychology Review, 35(4), 114. https://doi.org/10.1007/s10648-023-09831-4

This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyright (c) 2022 Array