EJBTI is committed to transparent and fair handling of complaints from authors, reviewers, and readers.

Complaint Handling Process:

1. Complaints should be submitted by sending an email to: icbt@embta.com.
2. Upon receipt, the Editor will acknowledge the complaint within a reasonable timeframe.
3. The complaint will be reviewed and investigated by the Editorial Secretariat and the Editor-in-Chief.
4. Where necessary, internal discussions will be conducted to recommend improvements to editorial processes or procedures.
5. A formal response, including an explanation of the outcome and any corrective actions taken (if applicable), will be communicated to the complainant promptly.

Policy Objectives:

• To address all complaints in a fair, timely, and cost-effective manner.
• To enhance trust and confidence in our editorial and publishing processes.
• To support continuous improvement in the quality of our editorial operations and services.

For any complaints, please contact us directly at: icbt@embta.com